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SHAREHOLDERS REFERENCER
At a Glance
Presently, the company has around 30000 folios of shareholders holdings Equity shares in the company.
The Company‘s Equity shares are listed on Bombay Stock Exchange Limited (BSE) and Madras Stock Exchange Limited (MSE).
The Company’s Equity Shares are actively traded security on BSE and MSE
The Company’s Equity Shares are under compulsory trading in demat form only
M/s Purva Sharegistry(India) Pvt Ltd –Mumbai Are The Registrars And R& T Agents Of Our Company.
   
Investors Service and Grievance Handling Mechanism
All investor service matters are being handled by M/s Purva Sharegistry(India) Pvt Ltd.
 
The company has an established mechanism for investor service and grievance handling, with M/s Purva Sharegistry(India) Pvt Ltd and the Compliance Officer appointed by the company for this purpose, being the important functional nodes.
 
The Company has prescribed service standards for various investor related activities being handled by M/s Purva Sharegistry(India) Pvt Ltd, which are covered in the section on ‘Initiatives Taken by the Company’. These standards are periodically reviewed by the company.
 
Company's Recommendations to the Shareholders/Investors
The following are the company’s recommendations to shareholders/investors:
 
Open Demat Account and Dematerialize your shares
Investors should convert their physical holdings if securities into demat holdings. Holding securities in demat form helps investors to get immediate transfer of securities. No stamp duty is payable on transfer of shares held in demat form and risks associated with physical certificates such as forged transfers, fake certificates and bad deliveries are avoided. More benefits and procedure involved in dematerialization are covered later in this referencer.
 
Consolidate Multiple Folios
Investors should consolidate their shareholding held in multiple folios. This would facilitate one-stop tracking of all corporate benefits on the shares and would reduce time and efforts required to monitor multiple folios.
 
Register ECS Mandate and furnish correct bank account particulars with Company/Depository Participant
Investors should provide and ECS mandate to the company in case of shares held in physical form and ensure that the correct and updated particulars of their bank account are available with the Depository Participant (DP) in case of shares held in demat form. This would facilitate in receiving direct credits of dividends, refunds etc., from companies and avoiding postal delays and loss in transit.
 
Fill and submit Nomination Form
Investors should register the nominations, in case of physical shares, with the company and in case of dematerialized shares with their DP. Nomination would help successors to get the shares transmitted in their favor without any hassles.
 
Keep holding details confidential
Folio number (Client ID and DP ID in respect of dematerialized securities) should not be disclosed to unknown persons. Signed blank transfer deeds (delivery instruction slips in respect of dematerialized shares) should not be given to unknown persons.
 
Deal with Registered Intermediaries
Investors should transact through a registered intermediary who is subject to regulatory discipline of SEBI, as it will be responsible for its activities, and in case intermediary does not act professionally, investors may take up the matter with SEBI/ stock Exchanges.
 
Obtain documents relating to purchase and sale of securities
A valid contract Note/Confirmation Memo should be obtained from the broker/ sub-broker, within 24 hours of execution of purchase or sale of securities and it should be ensured that the Contract Note / Confirmation Memo contains order number, trade number, trade time, quantity, price and brokerage. In case the investors have any doubt about the details contained in the contract note, they can avail the facility provided by BSE/NSE to verify the trades on BSE/NSE websites. It is recommended that this facility be availed in respect of a few trades on random basis, even if there is no doubt as the authenticity of the trade/ transaction.
 
Monitor holdings regularly
Demat account should not be kept dormant for long. Periodic statement of holdings should be obtained from the concerned DP and holdings verified. Where the investor is likely to be away for a long period of time and where the shares are held in electronic form, the investor can make a request to the DP to keep the account frozen so that there can be no debit to the account till the instruction for freezing the account is countermanded by the investor.
 
Register for SMS alert facility
Investors should register their mobile numbers with DPs for SMS alert facility. National Securities Depository Limited and Central Depository Services (India) Limited proactively inform investor of transaction in the demat account by sending SMS. Investors will be informed about debits and credits to their demat account without having to call-up their DPs and investors need not wait for receiving Transaction Statements from DPs to know about the debits and credits.
 
Exercise caution
There is likelihood of fraudulent transfers in case of folios with no movement or where the shareholder has either expired or is not residing at the address registered with the Company. Company/DP should be updated on any change of address or contact details. Similarly information of death of shareholders should also be communicated.
 
Mode of Postage
Share certificates and high value dividend / interest warrants / cheques / demand drafts should not be sent by ordinary post. It is recommended that investors should send such instruments by registered post or courier.
 
Concepts and Procedures for Securities Related Matters Dealing in Securities
The Company’s Equity Shares are under compulsory trading in demat form only.
 
What are the types of accounts for dealing in securities in demat form?
 
Beneficial owner Account (B.O.account) / Demat Account:
An account opened with a depository participant in the name of investor for the purpose of holding and transferring securities.
 
Trading Account:
An account opened by the broker in the name of the respective investor maintenance of transactions executed while buying and selling of securities.
 
Bank Account:
A bank account in the name of the investor which is used for debiting or crediting money for trading in the securities market.
 
What is the Process of trading of Securities?
The normal course of trading in the Indian market context is briefed below:
Step1 . Investor / trader decides to trade
Step2 . Places order with a broker to buy / sell the required quantity of respective securities.
Step3 . Best priced order matches based on price-time priority.
Step4. Order execution is electronically communicated to the broker's terminal.
Step5 . Trade confirmation slip issued to the investor / trader by the broker.
Step6 . Within 24 hours of trade execution, contract note is issued to the investor / trader by the broker.
Step7. Pay-in of funds and securities before T+2 day.
Step8 . Pay-out of funds and securities on T+2 day.
In case of short or bad delivery of funds / securities, the exchange orders for an auction to settle the delivery. If the shares could not be bought in the auction, the transaction os closed out as per SEBI guidelines.
 
What is Delivery Instruction Slip (DIS) and what precautions one need to observe with respect to DIS?
To give the delivery, one has to fill in a form called Delivery Instruction Slip (DIS). DIS may be compared to cheque book of a bank account. The following precautions ate to be taken in respect of DIS:-
Ensure and insist with DP to issue DIS book.
Ensure that DIS numbers are pre-printed and DP takes acknowledgment for the DIS booklet issued to investor.
Ensure that your account number [client id] is prestamped.
If the account is a joint account, all the joint holders have to sign the instruction slips. Instruction cannot be executed if all joint holders have not signed.
Avoid using loose slips.
Do not leave signed blank DIS with anyone viz., broker / sub-broker, DPs or any other person/entity.
Keep the DIS book under lock and key when not in use.
If only one entry is made in the DIS book, strike out remaining space to prevent misuse by any one.
Personally fill in target account-id and all details in the DIS.
If the DIS booklet is lost / stolen / not traceable, the same must be intimated to the DP immediately in writing. On receipt of such intimation, the DP will cancel the unused DIS of the said booklet.
   
Dividend
 

Payment of Dividend

The Dividend is paid under two modes viz:
Electronic Clearing Service (ECS)
Dividend Warrant
 
Payment of dividend through Electronic Clearing Service (ECS) facility
 
What is payment of dividend through ECS Facility and how does it operate?
Under this option, investor’s bank account is directly credited and an advice thereof is issued by the company after the transaction is effected. The concerned bank branch credits investor’s account and indicates the credit entry as “ECS” in his / her passbook / statement of account.
 
What is payment of dividend through NEFT facility and how does it operate?
NEFT denotes payment of dividend electronically through RBI clearing to selected bank branches which have implemented Core Banking solutions (CBS). This extends to all over the country, and is not necessarily restricted to the 68 designated centers where payment can be handled through ECS. To facilitate payment through NEFT, the shareholder is required to ensure that the bank branch where his/her account is operated, is under CBS and also records the particulates of the new bank account with the DP with whom the demat account is maintained.
 
What is payment of dividend through Direct Credit and how does it operate?
The Company will be appointing one bank as its Dividend banker for distribution of dividend. The said banker will carry out direct credit to those investors who are maintaining accounts with the said bank, provided the bank accounts details are registered with the DP for dematerialized shares and / or registered with the R & TA prior to the payment of dividend for shares held in physical form.
 
What are the benefits of ECS (payment through electronic facilities)?
Some of the major benefits are:
Shareholder need not make frequent visits to his bank for depositing the physical paper instruments.
Prompt credit to the bank account of the investor through electronic clearing.
Fraudulent encashment of warrants is avoided.
Exposure to delays / loss in postal service avoided.
As there can be no loss in transit of warrants, issue of duplicate warrants is avoided.
   
Which cities provide ECS facility?
SEBI in consultation with Reserve Bank of India has extended the ECS Facility to the investors residing at 68 locations centres, Ahmedabad, Agra, Allahabad, Amirtsar, Aurangabad, Bengaluru, Baroda, Bhilwara, Bhopa;, Bhubaneshwar, Burdwan, Calicut, chandigarh, Chennai, coimbatore, Dehradun, Dhanbad, Durgapur, Erode, Gorakhpur, Guwahati, Gwalior, Haldia, Hubli, Hyderabad, Indore, Jabalpur, Jaipur,Jalandhar, Jammu. Jamshedpur, Jodhpur ,Kakinada, Kanpur, Kochi/Ernakulam, Kolhapur, Kolkata, Lucknow, Ludhiana, Madurai, Mangalore, Mumbai, Mysore, Nagpur, Nashik, Nellore, New Delhi, Panaji, Patna, Pondicherry, Pune, Raipur, Ranchi, Salem, Shimla, Sholapur, Siliguri, Surat, Thiruvananthapuram, Tirupati, Tirupur, Trichur, Trichy, Udaipur, Varanasi, Vijaywada and Visakhapatnam
 
The Reserve Bank of India may extend this service to some more centres.
 
How to avail of ECS Facility?
Investors holding shares in physical form may send their ECS Mandate Form, duly filled in, to the Company’s R&TA.
However, if shares are held in dematerialized form, ECS mandate has to be sent to the concerned Depository Participant (DP) directly, in the format prescribed by the DP.
 

Why cannot the Company take on record bank details in case of dematerialized shares?

As per the Depository Regulations, the company is obliged to pay dividend on dematerialized shares as per the bank account details furnished by the concerned Depository. Therefore, investors are requested to keep their bank particulars updated with the Depository Participants.
 
Can ECS Facility be opted out by investors?
Investors have a right to opt out from this mode of payment by giving an advance notice of four weeks, prior to payment of dividend, either to the Company’s R&TA or to the concerned DP, as the case may be.
 
Course of Acton in case of Non-receipt of Dividend, Revalidation of Dividend Warrant etc.

What should a shareholder do in case of non-receipt of dividend?

Shareholders may write to the Company’s R&TA, furnishing the particulars of the dividend not received, and quoting the folio number/DPID and Client ID particulars (in case of dematerialized shares). On expiry of the validity period, if the dividend warrant is still shown as unpaid in records of the Company, duplicate warrant will be issued. The R&TA would request the concerned shareholder to execute an indemnity before issuing the duplicate warrant.
 
However, duplicate warrants will not be issued against those shares wherein a ‘stop transfer indicator' has been instituted either by virtue of a complaint or by law, unless the procedure for releasing the same has been completed.
 
No duplicate warrant will be issued in respect of dividends which have remained unpaid / unclaimed for a period of seven years in the unpaid dividend account of the Company as they are required to be transferred to the Investor Education and Protection Fund (IEPF) constituted by the Central Government.
 
Why do the shareholders have to wait till the expiry of the validity period of the original warrant?
Since the dividend warrants are payable at par at several centres across the country, banks do not accept ‘stop payment’ instructions. Hence, shareholders have to wait till the expiry of the validity of the original warrant.
 
Unclaimed / Unpaid Dividend
 
What are the Statutory provisions governing unclaimed dividend?
With effect from October 31, 1998, any moneys transferred to the ‘unpaid dividend account’ of the Company and remaining unpaid or unclaimed for a period of 7years from the date it becomes due, shall be transferred to the Investor Education and Protection Fund (IEPF). Investors are requested to note that no claims shall lie against the Company or IEPF for any moneys transferred to IEPF in accordance with the provisions of Section 205C of the Companies Act, 1956.
 
Dematerialisation / Rematerialisation of Shares
What is Dematerialisation of shares?
 
SEBI has notified various companies whose shares shall be traded in demat form only. By virtue of such notifications, the shares of the Company are also subject to compulsory trading only in demat form on the Stock Exchanges.
 
Benefits of Demat
 
Eliminations of bad deliveries
Eliminations of all risks associated with physical certificates
No stamp duty on transfers
Immediate transfer/trading of securities
Faster settlement cycle
Faster disbursement of non cash corporate benefits like rights, bonus, etc.
SMS alert facility
Lower brokerage is charged by many brokers for trading in dematerialized securities
Periodic status reports and information available on internet
Elimination of problems related to transmission of demat shares
Ease in portfolio monitoring
Ease in pledging the shares
   
How to dematerialize shares?
The procedure for dematerializing shares is as under:
Open Beneficiary Account with a Depository Participant (DP) registered with SEBI .
Submit Demat Request Form (DRF) as given by the DP, duly signed by all the holders with the names and signatures in the same order as appearing in the concerned certificate(s) and the Company records along with the share certificate(s).
Demat confirmations are required to be completed in 21 days as against 30 days (excluding time for dispatch) for physical transfer. Service standards prescribed by the Company for completing demat is three days from the date of the receipt of requisite documents for the purpose.
Receive a confirmation statement of holdings from the DP. Statement of holdings is sent by the DPs from time to time.
 
What is the SMS alert facility?
NSDL and CDSL have launched SMS Alert facility for demat account holders whereby investors can receive alerts for debits (transfers) to their demat accounts and for credits in respect of corporate actions for IPO and offer for sale. Under this facility, investors can receive alerts, a day after such debits (transfers) / credits take place. These alerts are sent to those account holders who have provided their mobile numbers to their Depository Participants (DPs). Alert for debits are sent, if the debits (transfers) are up to five ISINs in a day. In case debits (transfers) are for more than five ISINs, alerts are sent with a message that debits for more than five ISINs have taken place and that the investor can check the details with the DP.
 
What is rematerialisation of shares?
It is the process through which shares held in demat form are converted into physical form by issuance of shares certificate(s).
 
What is the procedure for rematerialisation of shares?
Shareholders should submit duly filled in Rematerialisation Request Form (RRF) to the concerned DP.
DP intimates the relevant Depository of the request through the system.
DP submits RRF to the Company’s R&TA.
Depository confirms rematerialisation request to the Company’s R&TA.
The Company's R&TA updates accounts and prints certificate(s) and informs the Depository.
Depository updates the Beneficiary Account of the shareholder by deleting the shares so rematerialized.
Share certificate(s) is dispatched to the shareholder.
   
Nomination Facility:
 
What is nomination facility and to whom it is more useful?
Section 109A of the Companies Act, 1956 provides the facility of nomination to shareholders. This facility is mainly useful for individuals holding shares in sole name. In the case of joint holding of shares by individuals, nomination will be effective only in the event of the death of all joint holders.
 
What is the procedure for appointing a nominee?
Investors, especially those who are holding shares in single name, are advised to avail of the nomination facility by submitting the prescribed Form 2B to the Company's R&TA.
 
However, if shares are held in dematerialized form, nomination has to be registered with the concerned DP directly, as per the format prescribed by the DP.
 
Who can appoint a nominee and who can be appointed as a nominee?
Individual shareholders holding the shares / debentures in single name or joint names can appoint a nominee. In case of joint holding, joint holders together have to appoint the nominee. While an individual can be appointed as a nominee, a trust, society, body corporate, partnership firm, karta of HUF or a power of attorney holder will not be nominee(s). Minors can, however, be appointed as a nominee.
 
Can a nomination once made be revoked / varied?
It is possible to revoke / vary a nomination once made. If nomination is made by joint holders, and one of the joint holders dies, the remaining joint holder(s) can make a fresh nomination by revoking the existing nomination.
 
Are the joint holders deemed to be nominees to the shares?
Joint holders are not nominees; they are joint holders of the relevant shares having joint rights on the same. In the event of death of any one of the joint holders, the surviving joint holder(s) of the shares is / are the only person(s) recognized under law as holder(s) of the shares. Joint holders may together appoint a nominee.
 
What rights are conferred on the nominee and how can he exercise the same?
The nominee is entitled to all the rights of the deceased shareholder to the exclusion of all other persons. In the event of death of the shareholder, all the rights of the shareholder shall vest in the nominee. In case of joint holding, all the rights shall vest in the nominee only in the event of death of all the joint holders. The nominee is required to apply to the Company by reporting death of the nominator along with the attested copy of the death certificate.
If shares are held in dematerialized form, nomination has to be registered with the concerned DP directly, as per the format prescribed by the DP.
 
Transfer / Transmission / Transposition / Duplicate Certificates etc.
What is the procedure for transfer of shares in favour of transferee(s)?
Transferee(s) needs to send share certificate(s) along with share transfer deed in the prescribed form 7B, duly filled in, executed and affixed with share transfer stamps, to the Company’s R&TA. It takes about 7 days for the Company’s R&TA to prices the transfer, although the statutory time limit fixed for completing a transfer is one month under the Listing Agreement and two months under the Companies Act, 1956.
 
Is Permanent Account Number for transfer of shares in physical form mandatory?
SEBI vide its Circular dated May 20, 2009 has stated that for securities market transactions and off-market transactions involving transfer of shares in physical form of listed companies, it shall be mandatory for the transferee(s)n to furnish copy of PAN card to the Company / RTA for registration of such transfer of shares.
 
What should transferee (purchaser) do in case transfer form is returned with objections?
Transferees needs to immediately proceed to get the errors / discrepancies corrected. Transferee needs to contact the transferor (seller) either directly or through his broker for rectification or replacement with good securities. After rectification or replacement of the securities the same can be resubmitted for affecting transfer. In case the errors are non rectifiable, purchaser has recourse to the seller and his broker through the Stock Exchange to get back his money. However, in case of off market transactions matter should be settled with the seller only.
 
Can single holding of shares be converted into joint holdings or joint holding into single holding? If yes, of gift? Does it attract stamp duty?
The procedure for registration of shares gifted (held in physical form) is same as the procedure for a normal transfer. The stamp duty payable for registration of gifted shares would be @ 25 paise for every Rs. 100 or part thereof, of the face value or the market value of the shares prevailing as on the date of the document, if any, conveying the gift or the date of execution of the transfer deed, whichever is higher. The procedure for registration of shares gifted (held in demat form) is the same as the procedure for transfer of shares in demat form in off market mode.
 
What is the procedure for getting shares in the name of surviving shareholder(s), in case of joint holding in the event of death of one shareholder?
The surviving shareholder(s) will have to0 submit a request letter supported by an attested copy of the death certificate of the deceased shareholder and accompanied by the relevant share certificate(s). The Company’s R&TA on receipt of the said documents and after due scrutiny, will delete the name of the deceased shareholder from its records and return the share certificate(s) to the surviving shareholder(s) with necessary endorsement.
 
If a shareholder who holds shares in his sole name dies without leaving a Will, how can his legal heir(s) claim the shares?
The legal heir(s) should obtain a Succession Certificate or Letter of Administration with respect to the shares and send a true copy of the same, duly attested, along with a request letter, transmission form, and the share certificate(s) in original, to the Company’s R&TA for transmission of the shares in his / their name(s).
 
In case of a deceased shareholder who held shares in his / her own name (single) and had left a Will, how do the legal heir(s) get the shares transmitted in their name(s)?
The legal heir (s) will have to get the Will probated by the Court of competent jurisdiction and then send to the Company's R&TA a copy of the probated copy of the Will, along with relevant details of the shares, the relevant share certificate(s) in original and transmission form for transmission of the shares in his / their name(s).
 
How can the change in order of names (i.e. transposition) be effected?
Share certificates along with a request letter duly signed by all the joint holders may be sent to the Company’s R&TA for change in order of names, known as ‘transposition’. Transposition can be done only for the entire holdings under a folio and therefore, requests for transposition of part holding cannot be accepted by the Company / R&TA. For shares held in demat form, investors are advised to approach their DP concerned for transposition of the shares the Company.
 
What is the procedure for obtaining duplicate share certificate(s) in case of loss / misplacement of original share certificate(s)?
Shareholders who have lost / misplaced share certificate(s) should inform the Company’s R&TA, immediately about loss of share certificate(s), quoting their folio number and details of share certificate(s), if available.
The R&TA shall immediately mark a ‘stop transfer’ on the folio to prevent any further transfer of shares covered by the lost share certificate(s). It is recommended that the shareholders should lodge a FIR with the police regarding loss of share certificate(s).
They should send their request for duplicate share certificate(s) to the Company’s R&TA and submit documents as required by the R&TA.

 
What is the procedure for splitting of a share certificate into smaller lots?
Shareholders may write to the Company’s R&TA enclosing the relevant share certificate for splitting into smaller lots. The share certificates, after splitting, will be sent by the Company’s R&TA to the shareholders at their registered address.

Procedure to get the certificates issued in various denominations consolidated into a single certificate.

Consolidation of share certificates helps in saving costs in the event of dematerializing shares and also provides convenience in holding the shares physically. Shareholders having certificates in various denominations under the same folio should send all the certificates to M/s Purva Sharegistry(India) Pvt Ltd for consolidation of all the shares into a single certificate.

If the shares are not under the same folio but have the same order of names, the shareholder should write to M/s Purva Sharegistry(India) Pvt Ltd for the prescribed form for consolidation of folios. This will help the investors to efficiently monitor the holding and receivable thereon.
 
Miscellaneous

Change of address

 
What is the procedure to get change of address registered in the Company's records?
Shareholders holding shares in physical form, may send a request letter duly signed by all the holders giving the new address along with Pin Code. Shareholders are also requested to quote their folio number and furnish proof such as attested copies of Ration Card / PAN Card / Passport / Latest Electricity or Telephone Bill / Lease Agreement etc. If shares are held in dematerialized form, information about change in address needs to be sent to the DP concerned.
 

Change of name

 
What is the procedure for registering change of name of shareholders?
Shareholders may request the Company’s R&TA for effecting change of name in the share certificate(s) and records of the Company. Original share certificate(s) along with supporting documents like marriage certificate, court order etc. should be enclosed. The Company’s R&TA, after verification, will effect the change of name and send the share certificate(s) in the new name of the shareholders. Shareholders holding shares in demat form, may request the concerned DP in the format prescribed by DP.
 
Authority to another person to deal with shares
 
What is the procedure for authorizing any other person to deal with the shares of the Company?
Shareholders need to execute a Power of Attorney in favour of the concerned person and submit a notarized copy of the same to the Company’s R&TA. After scrutiny of the documents, the R&TA shall register the Power of Attorney and inform the shareholders concerned about the registration number of the same. Whenever a transaction is done by the Power if Attorney holder this registration number should be quoted in the communication.
 
Intimation Letters to Investors
The Company gives an opportunity by sending intimation letters to investors for claiming their outstanding dividend / interest amount which is due for transfer to Investor Education & Protection Fund.
 
Consolidation of Folios
The Company has initiated a unique investor servicing measure for consolidation of small holdings within the same household. In terms of this, those shareholders holding less than 10 shares (under a single folio) in the Company, within the same household, can send such shares for transfer along with transfer for4ms duly filled in and signed, free of cost; the stamp duty involved in such cases will be borne by the Company.
 
Information Regarding Tax on Dividend and Sale of Shares
The provisions relating to tax on dividend and sale of shares are provided for ready reference of Shareholders:
No tax is payable by shareholders on dividend. However, the Company is required to pay dividend tax @ 15% and surcharge @ 10%, together with education cess @ 2% and higher education cess @ 1%.
Short Term Capital Gains (STCG) tax is payable @ 15% in case of ‘individuals’ together with cess @ 2% and higher education cess @ 1%, in case shares are sold within 12 months from the date of purchase.
No Long Term Capital Gains (LTCG) tax is payable on sale of shares through a recognized stock exchange, provided Securities Transaction Tax (STT) has been paid and shares are sold after 12 months from the date of purchase. In any other case, lower of the following is payable as long term capital gain tax:
(A)

20% of the capital gain computed after substituting ‘cost of acquisition' with ‘indexed cost of acquisition'.

(B)

10% of the capital gain computed before substituting ‘cost of acquisition' with ‘indexed cost of acquisition'.

 

STT is payable as under

 
  - @ 0.125% by both the purchaser and the seller in respect of delivery based transactions
  - @ 0.017% by the seller in respect of derivatives
  - @ 0.0025% by the seller in respect of transactions in securities not being settled by actual delivery.
   
Investors Servicing and Grievance Redressal at External Agencies
 

Ministry of Corporate Affairs

Ministry of Corporate Affairs (MCA) has launched a major e-Governance initiative christened as “MCA21” on the MCA portal (www.mca.gov.in). One of the key benefits of this initiative includes timely redressal of investor grievances. MCA 21 system accepts complaints under the eForm prescribed, which has to be filed online.
 
The status of complaint can be viewed by quoting the Service Request Number (SRN) provided at the time of filing the complaint.
 
Securities and Exchange Board of India (SEBI)
SEBI, in its endeavour to protect the interest of investors, has provided a platform wherein the investors can lodge their grievances. This facility is available on the SEBI website ( www.sebi.gov.in ) under the Investor Guidance Section.
 
Stock Exchanges
National Stock Exchanges of India Limited (NSE)-NSE has formed an Investor Grievance Cell (IGC) to redress investors grievances electronically. The investors have to log on to the website of NSE i.e.www.nseindia.com and in the Investors Service Centre Section. Bombay Stock Exchange Limited (BSE)-BSE provides an opportunity to its members to file their complaints electronically through its web site www.bseindia.com under the Investor Desk Section.
 
Depositories
National Securities Depository Limited (NSDL) – In order to help its clients resolve their doubts, queries, complaints, NSDL has provided an opportunity wherein they can raise their queries by logging on to www.nsdl.co.in under the ‘Query Now' section or an email can be marked mentioning the query to relations @nsdl.co.in.

Central Depository Services ( India ) Limited (CSDL)-Investors who wish to seek general information on depository services may mail their queries to investors @cdslindia.com. With respect to the complaints / grievances of the demat accountholders relating to the services of the Depository participants, mails may be addressed to complaints @cdslindia.com.
 
Other Information
Permanent Account Number (PAN)
It has become mandatory to quote PAN before entering into any transaction in the securities market. The Income Tax Department of India has highlighted the importance of PAN on its website incometaxindia.gov.in wherein lot of queries with respect to PAN have been replied on the FAQ section.
 
Insider Trading
In order to prohibit insider trading and protect the rights of innocent investors, SEBI has enacted the SEBI (Prohibition of Insider Trading) Regulations 1992. As per Regulation 13 of the said Regulations initial and continual disclosures are required to be made by investors as under:
 
Initial Disclosure
Any person who holds more than 5% shares or voting rights in any listed company shall disclose to the company in Form A, the number of shares or voting rights held by such person, on becoming such holder, within 2 working days of:
(a) The receipt of intimation of allotment of shares; or
(b) The acquisition of shares or voting rights, as the case may be.
 
Continual Disclosure
Any person who holds more than 5% shares or voting rights in any listed company shall disclose to the company in Form C the number of shares or voting rights held and change in shareholding or voting, rights, even if such change results in shareholding falling below 5%, if there has been change in such holdings from the last disclosure made under sub-regulation (1) or under this sub-regulation; and such change exceeds 2% of total shareholding or voting rights in the company.
 
Shareholders' General Rights
 
To receive not less than 21 days notice of general meetings unless consented for a shorter notice.
To receive notice and forms for Postal Ballots in terms of the provisions of the Companies Act, 1956 and the concerned Rules issued thereunder.
To receive copies of Balance sheet and Profit and Loss Account along with all annexures / attachments (Generally known as Annual Report).
To participate and vote at general meetings either personally or through proxy (proxy can vote only in case of a poll).
To receive dividends and other corporate benefits like bonus, rights etc. once approved.
To demand poll on any resolution at a general meeting in accordance with the provisions of the Companies Act, 1956.
To inspect statutory registers and documents as permitted under law.
To require the Board of Directors to call an extraordinary general meeting in accordance with the provisions of the Companies Act, 1956.
 
Duties / Responsibilities of Investors
To remain abreast of corporate developments, company specific information and take informed investment decision(s).
To be aware of relevant statutory provisions and ensure effective compliance therewith.
To deal with only SEBI registered intermediaries while dealing in the securities.
Not to indulge in fraudulent and unfair trading in securities nor to act upon any unpublished price sensitive information.
To participate effectively in the proceedings of shareholders’ meetings.
To respond to communications seeking shareholders’ approval through Postal Ballot.
To respond to communications of SEBI / Depository / Depository Participant / Brokers / Sub-brokers / Other Intermediaries / Company, seeking investor feedback / comments.
 
DEALING IN SECURITIES MARKET
 
DO'S
Transact only through Stock Exchanges.
Deal only through SEBI registered intermediaries.
Complete all the required formalities of opening an account properly (Client registration, Client agreement forms etc).
Ask for and sign “Know Your Client Agreement”.
Read and properly understand the risks associated with investing in securities / derivatives before undertaking transactions.
Assess the risk-return profile of the investment as well as the liquidity and safety phpects before making your investment decision.
Ask all relevant questions and clear your doubts with your broker before transacting.
Invest based on sound reasoning after taking into account all publicly available information and on fundamentals.
Give clear and unambiguous instructions to your broker / sub-broker / depository participant.
Be vigilant in your transactions.
Insist on a contract note for your transaction.
Verify all details in contract note, immediately on receipt.
Crosscheck details of your trade with details as available on the exchange website.
Scrutinize minutely both the transaction and the holding statements that you receive from your Depository participant.
Keep copies of all your investment documentation.
Handle Delivery Instruction Slips (DIS) Book issued by DP’s carefully.
Insist that the DIS numbers are pre-printed and your account number (client id) be pre stamped.
In case you are not transacting frequently make use of the freezing facilities provided for your demat account.
Pay the margins required to be paid in the time prescribed.
Deliver the shares in case of sale or pay the money in case of purchase within the time prescribed.
Participate and vote in general meetings either personally or through proxy.
Be aware of your rights and responsibilities.
In case of complaints approach the right authorities for redressal in a timely manner
   
DON'TS
Don’t undertake off-market transactions in securities.
Don’t deal with unregistered intermediaries.
Don’t fall prey to promises of unrealistic returns.
Don’t invest on the basis of hearsay and rumors; verify before investment.
Don’t forget to take note of risks involved in the investment.
Don’t be misled by rumors circulating in the market.
Don’t follow the herd or play on momentum- it could turn against you.
Don’t be misled by so called hot tips.
Don’t hesitate to approach the proper authorities for redressal of your doubts/ grievances.
Don’t leave signed blank Delivery Instruction Slips of your demat account lying around carelessly or with anyone.
Do not sign blank Delivery Instruction Slips (DIS) and keep them with Depository Participant (DP) or broker to save time. Remember your carelessness can be your peril.
   
NOTE
The contents of this Referencer are for the purpose of general information of readers; for full particulars / provisions, readers are advised to refer to the relevant Acts / Rules / Regulations / Guidelines / clarifications.